Customer Support Specialist with German and English - Sofia, Bulgaria

*Please note that the position is based in Sofia, Bulgaria, and we will assist you with relocation and obtaining the necessary work permit for non-EU citizens, allowing you to reside and work in our country.

Our location: Bulgaria’s affordable lifestyle offers a sea of opportunities! Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.
The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.
As a Customer Support Specialist with German and English you will be a part of a great team and all together will:

• Deliver outstanding client service
• Achieve great customer experience and satisfaction
• Identify and assess customers’ needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets.

As a candidate, you do not need to have experience in a similar role but you should be fluent in German and have excellent communication skills.
We offer:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Working contract, ensuring clarity and security for all team members.
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses.

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now! 
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients’ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.