Coach - Membership and Contributions - Gaborone

Health Risk Management (HRMB) Botswana invites suitably qualified, motivated and talented individuals to apply for the position Coach - Membership and Contributions.
The successful candidate will apply their financial expertise to ensure correct collection, reconciliation and allocation of member's monthly contributions. The role will also provide one on one job support to their team, to assist them with the enhancement of their skills. The Coach will also take full responsibility for the quality assurance process of the department.
Responsibilities :

• Investigate Employer Group and/or Member's monthly payments and ensure correct allocation thereof.
• Facilitate and conclude monthly payment arrangements with Members and ensure adherence thereof.
• Ensure Service Level Agreement and/or Scheme requirements are complied with.
• Effective and timeous resolution of members enquiries regarding contributions and membership.
• Monthly follow up on discrepancies regarding contributions.
• Monitor and resolve account discrepancies, billing errors, or disputes in collaboration with relevant stakeholders.
• Develop and implement effective strategies to minimise outstanding debts.
• Build and maintain sound relationships with all stakeholders.
• Provide on the job training to teams, based of development needs identified through performance appraisals.
• Do real time quality assessments.
• Build and maintain positive working relationships between various departments.
• Prepare and present periodic reports on collection performance, outstanding debts, and bad debt provisions.
• Identify opportunities for process improvements and implement initiatives to enhance the efficiency of credit control operations.