Workshop Manager - Ikeja, Lagos

 
We are seeking a highly experienced and skilled Female Workshop Manager to oversee the daily operations of our auto repair workshop. 

Responsibilities:

1. Workshop Operations Management:
   • Oversee all day-to-day activities within the workshop, from minor tasks to major repairs.
   • Ensure that all vehicle repairs, services, and inspections are conducted promptly and to the highest standards.
   • Coordinate the procurement, storage, and distribution of auto parts, tools, and equipment.
   • Ensure compliance with safety regulations, industry standards, and environmental guidelines.
2. Team Leadership & Development:
   • Manage and supervise workshop staff, including mechanics, technicians, and administrative personnel.
   • Delegate tasks to team members according to their expertise and ensure a smooth workflow.
   • Provide training and mentorship to staff to enhance their skills and efficiency.
3. Customer Service:
   • Act as the primary point of contact for customers, ensuring their needs and concerns are addressed professionally.
   • Handle customer complaints, provide estimates for repairs, and ensure all work is completed to customer satisfaction.
   • Manage the customer appointment schedule, ensuring timely service delivery.
4. Inventory & Auto Parts Management:
   • Monitor inventory levels of auto parts, tools, and supplies to ensure the workshop is well-stocked at all times.
   • Liaise with suppliers to negotiate prices and maintain strong relationships to source quality parts at competitive prices.
   • Implement inventory control systems to reduce waste and manage costs effectively.
5. Financial Management:
   • Track daily financial transactions, including sales, purchases, and expenses.
   • Ensure the workshop operates within budget while maintaining profitability.
   • Provide regular financial reports and analysis to the upper management.
   • Ensure accurate invoicing and timely payments from customers.
6. Quality Control:
   • Maintain high standards of workmanship in all repairs and services provided by the workshop.
   • Conduct regular quality checks on completed jobs to ensure all repairs meet company and industry standards.
   • Implement continuous improvement processes to enhance operational efficiency.
7. Reporting & Record Keeping:
   • Maintain accurate records of all repairs, inspections, parts inventory, and financial transactions.
   • Provide regular reports on workshop performance, customer satisfaction, and financial status.
   • Ensure all documentation is completed accurately and timely for auditing and reporting purposes.