WordPress and Content Support Specialist - Johannesburg

Are you an experienced website manager with a knack for WordPress and a talent for client communication? Our client, a website management service in the UK, is searching for a WordPress and Content Support Specialist to join their remote team. This role is perfect for a highly organized, proactive professional who can manage website updates and provide exceptional client support.
You’ll play an essential role in maintaining and enhancing client websites, managing incoming requests, handling both routine and complex updates on WordPress, and collaborating with internal teams to deliver a seamless client experience.
This position requires a self-motivated individual with strong communication skills, adept at balancing multiple tasks and shifting priorities in a dynamic work environment. 
Responsibilities:

• Manage and execute website updates using WordPress, including content changes and site structure modifications. Ensure all updates meet client standards for quality and functionality.
• Organize and prioritize multiple update requests, coordinating timelines and ensuring that all projects stay on schedule.
• Act as the primary point of contact for clients regarding their website update requests, maintaining clear communication to manage expectations and provide timely project updates.
• Work closely with various internal departments to streamline the completion of updates, ensuring that all tasks meet client requirements and quality standards.
• Address issues promptly, using a proactive approach to resolve client concerns and suggest improvements where needed.
• Efficiently transition between tasks, including website updates, project management, and client support, adapting to new requests or changes in project scope with ease.

Why join our client?Work from the comfort of your home with a team that values a work-life balance.Join a supportive team committed to professional growth and providing exceptional client service.Be part of a company that values skill-building, innovation, and recognizes your contributions.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.