Titre du poste

Service Advisor - Nairobi

Description

Position : Service Advisor - Nairobi

We are looking for a Service Advisor.
This is a full-time on-site role for a Service Advisor at our Motor Vehicle Service Center located in Nairobi County, Kenya. The Service Advisor will be responsible for managing client inquiries, scheduling vehicle service appointments, coordinating aftersales services, and ensuring a superior customer experience. Key tasks include liaising between customers and mechanics, addressing client concerns, and maintaining service records to ensure seamless operations and customer satisfaction.

Required profile for job ad : Service Advisor - Nairobi

Qualifications

  • Strong skills in Customer Service, Customer-focused Service, and ensuring Customer Satisfaction
  • Effective Communication abilities to clearly convey information to customers and team members
  • Experience in managing Aftersales processes, including follow-ups and issue resolution
  • Ability to prioritize tasks, solve problems, and handle multiple client requests efficiently
  • A positive and professional attitude with a focus on delivering quality service
  • Experience in the automotive or service-related industry is an advantage
  • Bachelor’s degree/Diploma or equivalent work experience in a related field

Job criteria for job ad : Service Advisor - Nairobi

  • Job category :
    Sales - Secretarial work, assistantship - Services
  • Industries :
    Education, training - Services other - Temporary work, recruitment
  • Employment type : Fixed-term contract
  • Region : Nairobi
  • City : Nairobi
  • Experience level : 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : College - HND - Bachelor - Master - Doctorate
  • Number of Position(s) : 2
  • Salary expectations :
    KSh 40,000 - 60,000
  • Team management :
    No
  • Customer Service
  • Administration
  • After Sales Service
  • Client Negotiation
  • Communication
  • Automated System
  • Client Management
  • Records Management
  • Negotiation
  • Assistantship
  • Sales
  • Mechanics
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Exercise extra caution with any international job offer, particularly if especially attractive conditions or salary are being highlighted.

Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Nairobi, Kenya
Date de publication
24 mars 2026
Valide jusqu’au
23 mai 2026
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Poste : Service Advisor - Nairobi

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