Titre du poste

Operations Support Manager - Kwamw Nkrumah Circle,Accra

Description

Position : Operations Support Manager - Kwamw Nkrumah Circle,Accra

We are seeking a high-performing Operations Support Manager to oversee multiple wholesale branches and drive operational excellence, sales growth, and compliance across all locations. This role is critical in ensuring branches meet company standards in sales performance, inventory management, customer service, and financial discipline.
Key Responsibilities
Sales & Revenue Growth

  • Support branches to achieve sales targets and annual revenue growth
  • Monitor daily, weekly, and quarterly sales performance
  • Facilitate sales meetings with Branch Managers and Sales Executives
  • Drive execution of trade deals, promotions, and customer programs

Inventory & Supply Chain Oversight

  • Ensure stock availability through coordination with distribution teams
  • Maintain optimal stock cover across branches
  • Enforce inventory accuracy through audits and stock checks
  • Ensure FEFO compliance and proper handling of close-dated stock
  • Monitor stock gap analysis and supply chain efficiency

Customer Service & Order Fulfillment

  • Ensure timely processing and fulfillment of sales orders
  • Maintain same-day/24-hour delivery performance
  • Implement customer feedback systems and manage key accounts
  • Track and resolve customer complaints promptly

Financial & Compliance Control

  • Support revenue collection (minimum 80% cash recovery target)
  • Work with credit team on debt recovery
  • Enforce discipline in transaction processing
  • Monitor discount approvals and branch cash balances
  • Ensure compliance with SOPs and company policies

Leadership & Performance Management

  • Conduct performance reviews and one-on-one sessions
  • Set branch performance objectives
  • Deliver SOP, sales, and service training
  • Build talent pipeline and support staff development

Required profile for job ad : Operations Support Manager - Kwamw Nkrumah Circle,Accra

Requirements

  • Minimum 7 years’ experience in wholesale operations, sales, or supply chain
  • At least 3 years in a leadership role
  • Strong knowledge of sales forecasting, inventory control & reconciliation
  • Proven experience driving operational improvements
  • ERP systems proficiency
  • Excellent leadership, communication & analytical skills
  • Bachelor’s degree in Business, Operations, or related field
  • Master’s degree is an advantage

Job criteria for job ad : Operations Support Manager - Kwamw Nkrumah Circle,Accra

  • Job category :
    Marketing, communication - Sales
  • Industries :
    Consumer goods - Handling - Marketing, communication, media - Pharmaceutical industry - Rental
  • Employment type : Permanent contract
  • Region : Greater Accra
  • City : Kwamw Nkrumah Circle,Accra
  • Remote work :
    Yes
  • Experience level : 5 to 10 years - More than 10 years
  • Educational level : Bachelor - Master - Doctorate
  • Number of Position(s) : 1
  • Recovery
  • Sales
  • Customer Service
  • Communication
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Type de poste
Temps plein
Lieu du poste
Kwamw Nkrumah Circle,Accra , Ghana
Date de publication
17 février 2026
Valide jusqu’au
17 avril 2026
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Poste : Operations Support Manager - Kwamw Nkrumah Circle,Accra

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