Titre du poste

Operations Manager - Remote

Description

Position : Operations Manager - Remote

We are looking for an Operations Manager.
Position Overview
The Operations Manager is responsible for overseeing day-to-day business operations, optimizing processes, improving performance, and ensuring organizational effectiveness. This role involves managing teams, coordinating cross-functional activities, monitoring operational metrics, and implementing strategies that support efficiency, productivity, and growth. The ideal candidate is a strategic thinker with strong leadership, analytical, and problem-solving skills.
Key Responsibilities
Operational Leadership

  • Oversee daily operations to ensure efficiency, quality, and productivity standards are met.
  • Develop and implement operational policies, procedures, and best practices.
  • Identify process improvement opportunities and lead operational optimization initiatives.
  • Ensure compliance with company standards, legal regulations, and industry requirements.

Team & Performance Management

  • Lead, coach, and develop operational staff; manage scheduling, workloads, and performance.
  • Foster a positive, collaborative, and high-performance work culture.
  • Conduct performance reviews and support professional development initiatives.

Planning & Strategy

  • Support strategic planning and business objectives through operational alignment.
  • Forecast resource needs (staffing, materials, technology, budget).
  • Assist in developing and managing departmental budgets and cost-control initiatives.

Process & Workflow Optimization

  • Monitor workflows, identify bottlenecks, and implement efficiency improvements.
  • Use data-driven insights to improve productivity and service delivery.
  • Standardize processes across teams or locations where applicable.

Cross-Functional Collaboration

  • Coordinate with Finance, HR, Sales, Supply Chain, and Leadership teams.
  • Serve as a key communication link between operations and executive leadership.
  • Support implementation of new projects, systems, and operational tools.

Reporting & Metrics

  • Track and report on operational KPIs and performance metrics.
  • Prepare regular operational reports and recommendations for senior leadership.
  • Monitor risk areas and develop mitigation strategies.

Required profile for job ad : Operations Manager - Remote

Qualifications & Experience

  • Bachelor’s degree in Business Administration, Operations Management, Management, or a related field (Master’s degree preferred).
  • 5+ years of experience in operations, business management, or a similar leadership role.
  • Proven track record in process improvement, team leadership, and operational planning.
  • Experience with budgeting, forecasting, and performance management.

Skills & Competencies

  • Strong leadership and people-management skills.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Proficiency with operational software, ERP or workflow systems, and MS Office/Google Workspace.
  • Ability to work in a fast-paced, dynamic environment and manage competing priorities.
  • Data-driven mindset with attention to accuracy and detail.

Key Performance Indicators (KPIs)

  • Operational efficiency and productivity improvements
  • Cost reduction and budget adherence
  • Team performance and employee retention
  • Turnaround times and service delivery quality
  • Process optimization and implementation success

Work Environment & Schedule

  • Full-time position; schedule may require occasional evenings or weekends depending on operational needs.
  • Hybrid or on-site requirements may vary based on organization and industry.

Compensation

  • Competitive salary with performance-based incentives.
  • Benefits would include professional development opportunities.

Job criteria for job ad : Operations Manager - Remote

  • Job category :
    Health and social professions - Management - Marketing, communication
  • Industries :
    Associative activities - Distribution, selling, wholesale - Marketing, communication, media
  • Employment type : Permanent contract
  • Region : Nairobi
  • City : Remote
  • Remote work :
    Yes
  • Experience level : More than 10 years
  • Educational level : Bachelor
  • Number of Position(s) : 4
  • Team management :
    Yes
  • Operational Risks
  • Cost Control
  • Health
  • Strategic Planning
  • Communication
  • Compliance
  • Strategy
  • Forecasting
  • Operations Management
  • Leadership
  • Team Leadership
  • Planning
  • Scheduling
  • Management
  • Business Administration
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Remote, Kenya
Date de publication
29 décembre 2025
Valide jusqu’au
27 février 2026
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Poste : Operations Manager - Remote

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