Titre du poste

Operations Manager - Nairobi

Description

Position : Operations Manager - Nairobi

We are looking for an Operations Manager.
Responsibilities :

  • Coordinate daily transport scheduling and route optimization to ensure maximum operational efficiency and service coverage.
  • Manage vehicle availability, maintenance cycles, and strict compliance with local transportation regulations and company policies.
  • Supervise, train, and motivate drivers and support staff to maintain high-quality service standards and professional conduct.
  • Conduct performance reviews, set departmental goals, and update performance tracking platforms with actionable feedback for continuous improvement.
  • Oversee the professional handling of driver inquiries, complaints, and feedback to ensure a supportive work environment.
  • Manage operational budgets and financial incentives to optimize costs, increase profitability, and reward high performance.
  • Monitor key performance indicators (KPIs) including acceptance rates, login hours, and customer satisfaction to drive data-led decisions.
  • Prepare and present comprehensive operational reports to senior management on a regular basis.
  • Direct the implementation and maintenance of fleet management software and recommend technological upgrades for improved efficiency.
  • Enforce rigorous health and safety protocols, ensuring all vehicles undergo regular inspections and comply with safety standards.
  • Collaborate with customer support teams to resolve real-time issues, such as driver shortages, and align operations with retention goals.
  • Investigate and resolve driver-related complaints regarding punctuality, behavior, and availability while developing long-term resolution strategies.

Required profile for job ad : Operations Manager - Nairobi

  • Leadership and Team Management Skills
  • Data Analysis and Reporting Skills
  • Leadership and Team Management Skills
  • Operational and Process Management Skills
  • Data Analysis and Reporting Skills
  • Customer-Centric Approach and a team player

Job criteria for job ad : Operations Manager - Nairobi

  • Job category :
    Tourism, hotel business and catering - Transport, logistics
  • Industries :
    Tourism, leisure activities - Transport, logistics, postal services
  • Employment type : Permanent contract
  • Region : Nairobi
  • City : Nairobi
  • Experience level : 5 to 10 years
  • Educational level : College - HND - Bachelor
  • Spoken language :
    english > good level - swahili > good level
  • Number of Position(s) : 1
  • Handling
  • Catering
  • Fleet Management
  • Transport
  • Transportation
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Exercise extra caution with any international job offer, particularly if especially attractive conditions or salary are being highlighted.

Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Nairobi, Kenya
Date de publication
3 mars 2026
Valide jusqu’au
2 mai 2026
Close modal window
Poste : Operations Manager - Nairobi

Loading...