Titre du poste

IT Support Specialist - Lagos

Description

Position : IT Support Specialist - Lagos

We are seeking a highly skilled IT Support Specialist to join our team on a service-based contract. In this role, you will play a pivotal part in ensuring seamless IT operations by providing technical support, troubleshooting system issues, and optimizing our IT infrastructure. You will work closely with internal teams, managing hardware, software, and network systems while implementing security measures and IT solutions that enhance efficiency and business continuity.
Responsibilities : 
Technical Support & Troubleshooting

  • Provide first-line IT support to employees, diagnosing and resolving hardware, software, and network issues.
  • Respond promptly to IT service requests, ensuring minimal disruption to business operations.
  • Escalate complex technical issues to the appropriate teams when necessary.

System & Network Administration

  • Install, configure, and maintain computer systems, servers, and network devices.
  • Monitor network performance and ensure system security by applying necessary updates and patches.
  • Troubleshoot connectivity issues and optimize network infrastructure for maximum efficiency.

 Software & Hardware Management

  • Install and update software applications while ensuring license compliance.
  • Maintain and upgrade IT hardware, including laptops, printers, routers, and servers.
  • Ensure proper documentation of IT assets and inventory management.

 Cybersecurity & Data Protection

  • Implement and enforce IT security protocols to safeguard company data.
  • Conduct regular data backups and ensure disaster recovery measures are in place.
  • Educate employees on cybersecurity best practices to prevent security breaches.

 IT Project Support & Process Improvement

  • Assist in IT projects, including system upgrades, migrations, and new technology rollouts.
  • Identify and recommend process improvements to enhance IT efficiency.
  • Collaborate with different departments to understand their IT needs and provide tailored solutions.

User Training & Documentation

  • Develop and maintain IT documentation, including troubleshooting guides and system configurations.
  • Provide training sessions to staff on IT best practices, software usage, and cybersecurity awareness.

Required profile for job ad : IT Support Specialist - Lagos

Founded in 2015, serves as a critical interface between the African and international art worlds. With headquarters in Lagos, Nigeria, we are a dynamic contemporary art gallery committed to representing and exhibiting a diverse selection of emerging and established artists from Africa and the diaspora.
The Company is dedicated to promoting a broader appreciation, followership, and engagement with African art on both local and global scales, as well as championing a multinational workforce to deliver on this mandate.

Job criteria for job ad : IT Support Specialist - Lagos

  • Job category : IT, new technologies
  • Industries : IT, software engineering, Internet
  • Employment type : Fixed-term contract
  • Region : Lagos
  • City : Lagos
  • Remote work :
    Yes
  • Experience level : 2 to 5 years
  • Educational level : Bachelor
  • Number of Position(s) : 1
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Type de poste
Temps plein
Lieu du poste
Lagos, Nigeria
Date de publication
30 janvier 2025
Valide jusqu’au
31 mars 2025
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