Housekeeping Supervisor - Dar Es Salaam

We are looking for a Housekeeping Supervisor.
Responsibilities :
Staff management:

• Hiring, training, and disciplining staff, as well as scheduling shifts and providing feedback
• Managing and guiding the housekeeping staff to ensure that all rooms and public areas are cleaned and maintained according to organizational standards
• Conducting training sessions on cleaning methods, equipment uses, and safety procedures.

Cleaning standards:

• Ensuring that all areas are cleaned and maintained to organizational standards, and that safety and hygiene protocols are followed

Inventory:

• Managing inventory and ordering supplies, and arranging equipment maintenance and repairs
• Preparing reports on departmental activities, staff performance, and resource utilization.

Customer service:

• Responding to guest requests and complaints in a professional manner, and listening to customer suggestions
• scheduling shifts, training new employees, and ensuring that staff follows safety and hygiene protocols.
• Inspecting rooms, hallways, lobbies, and common areas for cleanliness and order.

Quality control:

• Regularly inspecting and monitoring the quality of cleaning services
• Regular inspections and monitoring the quality of cleaning services are also integral to the role to uphold a high standard of hygiene and tidiness.
• Resolving any guest issues or complaints related to cleanliness in a timely and efficient manner.

Budgeting:

• Controlling budgets to minimize waste and maximize resources

Remuneration:

• The employee wage shall be paid in cash/check/bank deposit on the end of the month mutually agreed on the time of appointment. And any deductions in records like NSSF& any other will apply.
• The employee shall be entitled to allowance as mutually agreed and applicable (Accommodation, transport facilitation, or cost of transportation as mutually agreed)
• The employee shall be given off days on religious festival (Eid/Christmas etc.) as mutually agreed. And any misfortunes with approval from the office.

Hours of Work/Leave:

• The hours agreed mutually should not exceed 8-10 hours a day, with one day off and Saturday as half day with clocking out at 1pm East African Time and over time to be compensated as per mutual agreement.
• The employees will be entitled to 8 days of sick leave in a calendar year. All other leaves will be treated as per mutual agreement between the parties.