Hotel Operations Manager - Kmapala

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.
• Maximise financial opportunities and achieve a pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required..
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Stay informed about industry trends and best practices to drive continuous improvement

Requirements and Skills

• Bachelor's degree in Hotel Management, Business Administration, or a related field
• Proven experience in hotel operations management, with a track record of successful leadership
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management software and Microsoft Office applications
• Demonstrated ability to drive revenue growth and optimize operational efficiency
• Leadership and team management skills, fostering a positive and collaborative work environment
• Knowledge of health and safety regulations and best practices
• Flexibility to work irregular hours, weekends, and holidays as needed
• Commitment to delivering exceptional guest experiences and maintaining high standards of service.