Titre du poste

Head of Nursing - Floreal, Mauritius

Description

Position : Head of Nursing - Floreal, Mauritius

We are looking for a Head of Nursing.
Responsibilities :
Strategic Leadership & Governance:

  • Lead the nursing department to achieve high-quality patient care aligned with corporate objectives.
  • Develop and implement nursing policies and procedures in compliance with CHKS accreditation and other regulatory standards.
  • Ensure effective governance frameworks, meeting structures, and KPIs for internal department management and reporting.
  • Drive patient-centered care initiatives and uphold the highest standards of clinical governance and safety.

Quality & Service Excellence:

  • Enhance customer satisfaction by monitoring Net Trust Score (NTS >40%) and improving inpatient (IP) and outpatient (OP) trust scores.
  • Ensure complaint resolution time meets the TAT target of 75% resolution within the timeframe.
  • Implement minimum quality standards (MQS) and ensure 5 MQS per department.
  • Drive continuous quality improvement (CQI) initiatives and oversee internal audits.
  • Oversee risk management by tracking never events, near misses, adverse events,medical complaints, and data breaches.

Operational Excellence & Patient Care:

  • Monitor hospital-acquired infection rates and surgical site infections (SSI <1%).
  • Reduce medication incidents per 1000 bed-days to <3%. Optimize ER patient flow,achieving < 10 minutes wait time for ER Physician and < 30 minutes wait time for inpatient admission.
  • Enhance nursing discharge efficiency ensuring cash patients are discharged within 90 minutes and nursing clearance within 15 minutes.
  • Ensure a compassionate and patient-centered approach to care, improving bedside manners and patient communication.

Clinical & Nursing Services Development :

  • Drive clinical competency by ensuring 100% Basic Life Support (BLS), 50% Advanced Life Support (ALS), and 50% Pediatric ALS training completion for nursing staff.
  • Conduct OSCE competency assessments, ensuring 80% of RMOs and specialized nurses achieve Level 4 competency and 100% of Nurses in other units achieve Level 3 competency.
  • Develop and implement training programs to improve staff performance and clinical knowledge.

Financial & Efficiency Management :

  • Manage nursing budgets effectively, achieving financial targets.
  • Implement cost-saving measures (Opex reduction, supply chain optimization, and waste reduction).
  • Reduce OT stock aged >360 days and achieve < 0.3% write-offs.
  • Conduct internal billing audits to ensure < 20% discrepencies between prescriptions,charge sheets and final bills.
  • Discharge time should be within 90 minutes for cash patients

Doctor & Patient Engagement :

  • Implement the Happy Doctor Strategy, ensuring monthly doctor meetings with >80% satisfaction.
  • Organize 4 Continuing Medical Education (CME) sessions per year with >90% satisfaction rating.
  • Foster collaboration between doctors and nurses to improve multidisciplinary care.

Key Performance Indicators (KPIs) :

  • Customer Satisfaction: Trust Score (NTS >40%), inpatient trust score (>92%), outpatient trust score (>95%)
  • Quality & Safety: Infection rates 67%
  • Staff Development: 100% BLS, 80% OSCE competency pass rate
  • Financial & Efficiency Goals: Reduce OT aged stock >360 days to zero, achieve revenue growth in maternity, radiology, and cancer unit

Required profile for job ad : Head of Nursing - Floreal, Mauritius

  • Qualifications : Bachelor's or Master’s degree in Nursing or Healthcare Management.
  • Experience : Minimum 10 years of nursing leadership experience in a hospital or healthcare setting.
  • Certifications : CHKS, JCI, or equivalent hospital accreditation experience preferred.
  • Key Competencies : Strong leadership, strategic thinking, financial acumen, and operational excellence.

Job criteria for job ad : Head of Nursing - Floreal, Mauritius

  • Job category :
    Health and social professions
  • Industries :
    Health, pharmacy, hospitals, medical equipment
  • Employment type : Fixed-term contract
  • Region : International
  • City : Floreal, Mauritius
  • Remote work :
    No
  • Experience level : 5 to 10 years - More than 10 years
  • Educational level : Bachelor - Master - Doctorate
  • Spoken language :
    english > fluent
  • Number of Position(s) : 1
  • Team management :
    Yes
  • Patient Care
  • Nursing
  • Education
  • Radiology
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Floreal, Mauritius , Kenya
Date de publication
5 février 2026
Valide jusqu’au
6 avril 2026
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Poste : Head of Nursing - Floreal, Mauritius

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