German Speaking Travel Advisor for Airbnb - Sofia, Bulgaria

Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater, outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain, where enthusiasts often can be found hiking or skiing, and is only 300km away from the Mediterranean Sea.
The TELUS Tower office offers numerous benefits for its employees, such as a top location, a personal gym, relaxation and gaming areas.
Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.
We are looking for an enthusiastic German-Speaking Travel Experience Advisor for Airbnb Account to join our Team.
If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines, working with our users every day.
Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community
• Be the first point of contact to handle and resolve customer complaints/queries
• Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
• Demonstrate ownership of user queries until resolution
• Investigate, identify, and escalate issues appropriately by prioritizing urgent and sensitive matters
• Investigate, identify, and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer queries
• Research information and troubleshoot problems using available resources
• Recognize product and process issues that impact our community and submit reports and feedback 
• Maintain the accuracy and security of customer information on Airbnb systems