Front Desk - Benin City

We are looking for a Front Desk.
As a Front Desk Agent at our esteemed 5-star hotel, you will provide exceptional customer service to guests while ensuring a seamless check-in and check-out experience. Your primary responsibilities will include:

• Greeting Guests: Welcome guests upon arrival, ensuring they feel valued and appreciated.
• Check-In/Check-Out: Efficiently manage the process of checking guests in and out, handling reservations, and updating room statuses.
• Customer Service: Respond promptly to guest inquiries, concerns, and special requests with professionalism and courtesy.
• Concierge Services: Provide information about hotel amenities, local attractions, and dining options; assist with bookings and recommendations.
• Billing and Payment Processing: Accurately process payments, manage billing inquiries, and resolve discrepancies.
• Collaboration with Staff: Work closely with housekeeping and maintenance teams to ensure guest satisfaction and a well-maintained environment.
• Problem Resolution: Address and resolve issues that arise during the guests' stay, ensuring a positive experience.