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Customer Support Agent (German Language) - Riga

Description

Position : Customer Support Agent (German Language) - Riga

We are looking for a Customer Support Agent (German language).
Responsibilities :

  • Provide exceptional customer service across all communication channels, including calls, live chat, and emails.
  • Monitor and identify trends or patterns during shifts, reporting them to relevant departments (e.g., Product, Banking).
  • Achieve and exceed monthly KPIs as defined by management.
  • Ensure timely and accurate handling of all customer communication and volume received during shifts.
  • Maintain high-quality communication standards with customers.
  • Complete assigned outbound tasks within specified timeframes.
  • Collaborate with Supervisors to escalate issues and hand over escalation-type queries to other departments when necessary.
  • Monitor internal systems (e.g., Remote Desktop, VPN, Back-office, Zendesk) and notify Supervisors of any operational issues.
  • Accurately record all customer interactions within Back-office or project channels.
  • Enhance and improve the overall customer experience to ensure high customer retention.

Required profile for job ad : Customer Support Agent (German Language) - Riga

Skills & Qualifications Required:

  • Minimum 1 year experience in customer service or iGaming niche.
  • Native-level German is required, and at least upper-intermediate level of English.
  • Strong verbal and written communication abilities.
  • Exceptional interpersonal and customer service skills.
  • Excellent organizational abilities and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite or similar software.

Technical equipment:

  • Personal laptop or PC.
  • Stable electricity and internet connection.

Benefits of Joining Our Team:

  • Time Off: 20 vacation days, 36 sick days annually.
  • Learning: English classes, learning compensation, conference and seminar support.
  • Professional Growth: Emphasis on internal promotions for career advancement.
  • Health Benefits: Annual budget for health expenses.
  • Special Occasions: Extra day off for birthdays, marriage bonus, enhanced maternity support.
  • Work Environment: Minimal bureaucracy, no overtime, necessary tools and tech provided.
  • Corporate Events: Team-building activities in a multicultural setting.
  • Work-Life Balance: Flexible remote, office, or hybrid work options without time tracking.

Job criteria for job ad : Customer Support Agent (German Language) - Riga

  • Job category : IT, new technologies
  • Industries : IT, software engineering, Internet
  • Employment type : Permanent contract
  • Region : International
  • City : Riga
  • Remote work :
    Yes
  • Experience level : No experience - Less than 2 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    german > fluent
  • Number of Position(s) : 1
  • Team management :
    No
  • German
  • English
  • MICROSOFT
  • VPN
  • ZENDESK
  • Support
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Riga, Namibie
Date de publication
16 octobre 2024
Valide jusqu’au
14 décembre 2024
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Poste : Customer Support Agent (German Language) - Riga

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