Titre du poste

Customer Support Agent - Blantyre

Description

Position : Customer Support Agent - Blantyre

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent in our Contact Centre. The successful candidate will be responsible for providing exceptional customer service to our clients in Malawi. As a key member of our customer support team, you will play a crucial role in resolving enquiries, addressing concerns, and ensuring overall customer satisfaction.
Responsibilities

  • Handle customer enquiries and issues through various communication channels (phone, email, chat).
  • Provide accurate and timely information to customers while maintaining a professional and empathetic demeanour.
  • Troubleshoot and resolve customer problems, ensuring a positive resolution.
  • Effectively navigate and utilise the company's customer support systems and databases.
  • Collaborate with other team members and departments to address customer needs.
  • Escalate complex issues to higher-level support as needed.
  • Reports to the Customer Service Team Leader

Required profile for job ad : Customer Support Agent - Blantyre

Qualifications and Requirements

  • Fluent in both English, Chichewa & Nyanja (written and spoken).
  • Some experience in customer service or a related role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Familiarity with customer support systems and tools is a plus.
  • Availability to work flexible hours, including evenings and weekends.

Skills

  • Bilingual proficiency in English and Chichewa and/or Nyanja.
  • Customer-focused attitude.
  • Strong interpersonal skills.
  • Attention to detail.
  • Time management and multitasking abilities.

Job criteria for job ad : Customer Support Agent - Blantyre

  • Job category : Marketing, communication
  • Industries : Call centers, hotlines
  • Employment type : Permanent contract
  • Region : Blantyre
  • City : Blantyre
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    english > fluent
  • Number of Position(s) : 8
  • Salary expectations :
    < MWK 400,000
  • Communication
  • presentation
  • attention to detail
  • interpersonal skills
  • Support
  • Customer Service
  • Telemarketing
  • Marketing Communication
  • Marketing
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Blantyre, Malawi
Date de publication
22 janvier 2025
Valide jusqu’au
23 mars 2025
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Poste : Customer Support Agent - Blantyre

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