Titre du poste

Customer Service Specialist - Shopify Store - Johannesburg

Description

Position : Customer Service Specialist - Shopify Store - Johannesburg

We are an international e-commerce company looking for a Customer Service Representative-Shopify Store based South Africa,
You will handle pre-sales & after-sales inquiries & order processing, ensuring excellent customer satisfaction through email, live chat, and social media channels.Wednesday-Sunday, everyday 8 hours, 5days/week,
Key Responsibilities

  • Handle customer inquiries via email, chat, or social media in a professional and timely manner.
  • Manage Shopify orders, returns, and refunds through the Shopify admin dashboard.
  • Coordinate with the logistics and warehouse teams to ensure smooth delivery.
  • Maintain accurate customer records and issue reports using Google Sheets or CRM tools.
  • Provide feedback on recurring customer issues to improve service quality.
  • Assist in creating FAQ and improving customer experience on the website.

Required profile for job ad : Customer Service Specialist - Shopify Store - Johannesburg

  • At least 3 year of experience in e-commerce or Shopify customer service.
  • Excellent written and spoken English communication skills.
  • Familiar with Shopify admin, Gorgias, Zendesk, or similar tools.
  • Strong attention to detail and ability to multitask.
  • Positive attitude and customer-first mindset.
  • Willing to work in flexible hours depending on business needs.

Job criteria for job ad : Customer Service Specialist - Shopify Store - Johannesburg

  • Job category :
    Marketing, communication - Sales
  • Industries :
    Import-export business
  • Employment type : Fixed-term contract
  • Region : Eastern Cape - Northern Cape - Western Cape - International
  • City : Johannesburg
  • Remote work :
    Yes
  • Experience level : 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : College - HND - Bachelor - Master - Doctorate
  • Number of Position(s) : 3
  • Salary expectations :
    R 9,000 - 11,000
  • E-Commerce
  • Customer Service
  • Dropshipping
  • International logistics
  • Marketing Communication
  • Media
  • CRM
  • Communication
  • Sales
  • Marketing
  • E-Commerce
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Exercise extra caution with any international job offer, particularly if especially attractive conditions or salary are being highlighted.

Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Johannesburg, Afrique du Sud
Date de publication
9 avril 2026
Valide jusqu’au
8 juin 2026
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Poste : Customer Service Specialist - Shopify Store - Johannesburg

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