Customer Service Representative - Ogoluwa Area Osogbo Osun State

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for helping people.
Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and company procedures.
• Resolve customer complaints efficiently and professionally, escalating complex issues when necessary.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolutions.
• Process orders, returns, refunds, and exchanges as required.
• Keep records of customer interactions, transactions, and feedback for reporting purposes.
• Collaborate with other departments to improve customer service processes and overall satisfaction.
• Stay updated on company offerings and industry trends to provide relevant assistance