Customer Service Representative - Nairobi,Coast,Nyanza,Central, Rift Valle

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities :

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
• Provide accurate, valid and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing feedback on the efficiency of the customer service process.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Managing a team of junior customer service representatives.
• Responding promptly to customer inquiries.
• Take the extra mile to engage customers and resolve their complaints.