Titre du poste

Customer Service Representative - Nairobi,Coast,Nyanza,Central

Description

Position : Customer Service Representative - Nairobi,Coast,Nyanza,Central

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities :

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Managing a team of junior customer service representatives.
  • Responding promptly to customer inquiries.
  • Take the extra mile to engage customers and resolve their complaints.

Required profile for job ad : Customer Service Representative - Nairobi,Coast,Nyanza,Central

Requirements:

  • High school diploma, general education degree, or equivalent.
  • Familiarity with CRM systems and practices.
  • Proven customer support experience or experience as a Client Service Representative.
  • Ability to multitask, prioritise, and manage time effectively.
  • Excellent communication and presentation skills.

Job criteria for job ad : Customer Service Representative - Nairobi,Coast,Nyanza,Central

  • Job category :
    Production, maintenance, quality - Public buildings and works professions - Purchases
  • Industries :
    Advice, audit, accounting - Associative activities - Industry, production, manufacturing and other - Quality, methods
  • Employment type : Permanent contract
  • Region : Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western
  • City : Nairobi,Coast,Nyanza,Central
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    english > good level
  • Number of Position(s) : 3
  • Purchases
  • Maintenance
  • Process
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Nairobi,Coast,Nyanza,Central, Kenya
Date de publication
10 janvier 2026
Valide jusqu’au
10 mars 2026
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Poste : Customer Service Representative - Nairobi,Coast,Nyanza,Central

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