Customer Service Representative - Lagos

We seek a motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities :

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products and services, troubleshooting assistance, and guidance.
• Resolve customer issues and complaints with patience, empathy, and efficiency.
• Maintain and update customer records in the company's database.
• Collaborate with other departments to address customer needs and provide comprehensive solutions.
• Identify and escalate complex issues to appropriate teams or supervisors.
• Follow up with customers to ensure their satisfaction and gain feedback for service improvement.
• Stay up to date with product knowledge and industry trends to provide informed assistance.