Titre du poste

Customer Service Representative - Gaborone

Description

Position : Customer Service Representative - Gaborone

We are seeking enthusiastic, reliable, and customer-focused individuals to join our team as Customer Service Agents. In this role, you will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring a positive customer experience. 
You’ll be expected to handle calls professionally, log interactions accurately, and work as part of a team to meet service targets.

Duties & Responsibilities

  • Responding to incoming calls and assisting customers with their queries.
  • Providing accurate information about products and services.
  • Handling complaints and resolving customer issues in a timely manner.
  • Capturing customer information and call outcomes on internal systems.
  • Meeting performance targets, including call quality and turnaround time.

Required profile for job ad : Customer Service Representative - Gaborone

Desired Experience & Qualification

  • Secondary Education (IGCSE)
  • Excellent communication and listening skills
  • Problem-solving abilities and a customer-first mindset
  • Ability to work in a fast-paced, high-volume environment
  • Computer literate and comfortable navigating systems
  • Clear Crim & Credit
  • Abiltity to work rotational shift(USA Hours)
  • Previous Customer Service Experience
  • Experience dealing with International Clients

Package & Remuneration

  • Guarenteed Basic Salary(Market Related)
  • Awesome Growth Potential
  • Exposure to dealing with International customers

Job criteria for job ad : Customer Service Representative - Gaborone

  • Job category :
    Telemarketing, teleassistance
  • Industries :
    Call centers, hotlines
  • Employment type : Permanent contract
  • Region : Gaborone
  • City : Gaborone
  • Remote work :
    No
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school
  • Number of Position(s) : 50
  • Salary expectations :
    BWP 5,500 - 7,000
  • Team management :
    No
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Gaborone, Botswana
Date de publication
8 janvier 2026
Valide jusqu’au
9 mars 2026
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Poste : Customer Service Representative - Gaborone

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