Customer Service Representative - Dubai

As a Customer Service Representative at Doveworth Limited, you will be responsible for managing client inquiries, resolving issues, and providing information about our services. You will act as the primary point of contact for customers, ensuring their needs are met efficiently and effectively. This position requires a proactive approach to problem-solving and an unwavering commitment to customer satisfaction.
Responsibilities :

• Respond promptly to customer inquiries via phone, email, or in-person.
• Provide detailed information about Doveworth Limited’s services and projects.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints by investigating problems and developing solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of client issues.
• Follow up with customers to ensure their satisfaction with our services.
• Identify opportunities for process improvements within the customer service department.
• Stay informed about industry trends and company updates to provide accurate information to clients.