Titre du poste

Customer Service Representative - Alexandria, Cairo,Shibin El-Kom

Description

Position : Customer Service Representative - Alexandria, Cairo,Shibin El-Kom

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across several communication channels. To do well in this role, you must remain calm when customers are frustrated and have experience working with computers.
Responsibilities :

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Provide accurate, valid and complete information using the right methods/tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • 7. Communicating and coordinating with colleagues as necessary.
  • Managing a team of junior customer service representatives.
  • Responding promptly to customer inquiries.
  • Take the extra mile to engage customers and resolve their complaints.

Required profile for job ad : Customer Service Representative - Alexandria, Cairo,Shibin El-Kom

  • High school diploma, general education degree, or equivalent.
  • Familiarity with CRM systems and practices.
  • Proven customer support experience or experience as a Client Service Representative.
  • Ability to multitask, prioritise, and manage time effectively. 
  • Excellent communication and presentation skills.

Job criteria for job ad : Customer Service Representative - Alexandria, Cairo,Shibin El-Kom

  • Job category : Purchases
  • Industries : Advice, audit, accounting
  • Employment type : Permanent contract
  • Region : 6th of October City - Alexandria - Asyut - Cairo - Damanhur - Shibin el-Kom
  • City : Alexandria, Cairo,Shibin El-Kom
  • Experience level : 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    english > good level
  • Number of Position(s) : 2
  • Assistantship
  • Customer Service
  • CRM
  • Support
  • Purchases
  • Sales
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Alexandria, Cairo,Shibin El-Kom, Égypte
Date de publication
22 janvier 2025
Valide jusqu’au
22 mars 2025
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