We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

DUTIES AND RESPONSIBILITIES:

1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
2. Provide accurate, valid and complete information by using the right methods/tools
3. Keep records of customer interactions, process customer accounts, and file documents
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Providing feedback on the efficiency of the customer service process
6. Keeping records of customer interactions, transactions, comments, and complaints
7. Communicating and coordinating with colleagues as necessary
8. Managing a team of junior customer service representatives
9. Responding promptly to customer inquiries
10. Take the extra mile to engage customers and resolve their complaints.

CORE REQUIREMENTS:

1. High school diploma, general education degree, or equivalent
2. Familiarity with CRM systems and practices
3. Proven customer support experience or experience as a Client Service Representative
4. Ability to multitask, prioritize, and manage time effectively
5. Excellent communication and presentation skills.