Titre du poste

Customer Service Agent - Nairobi

Description

Position : Customer Service Agent - Nairobi

We are looking for a Customer Service Agent.
Responsibilities:

  • Receive and process customer inquiries (via phone and email);
  • Optimize communication and relationships with various stakeholders;
  • Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
  • Inform customers on products and services offered;
  • Perform data entry;
  • Perform any other duties as assigned by the immediate supervisor or related to the position

Required profile for job ad : Customer Service Agent - Nairobi

Desired qualifications/requirements for the position :

  • Excellent English
  • Minimum 1 year experience in customer service
  • Excellent listening and communication skills
  • Positive attitude and professional work ethic
  • Interpersonal skills, tact, diplomacy and politeness
  • Sense of responsibility and discretion
  • Autonomy and resourcefulness.
  • Schedule flexibility

Job criteria for job ad : Customer Service Agent - Nairobi

  • Job category : Telemarketing, teleassistance
  • Industries : Banking, insurance, finance
  • Employment type : Permanent contract
  • Region : Nairobi
  • City : Nairobi
  • Experience level : Less than 2 years
  • Educational level : College
  • Spoken language :
    english > fluent
  • Number of Position(s) : 1
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Nairobi, Kenya
Date de publication
13 mars 2025
Valide jusqu’au
13 avril 2025
Close modal window
Poste : Customer Service Agent - Nairobi

Loading...