Titre du poste

Customer Satisfaction Analyst - Remote

Description

Position : Customer Satisfaction Analyst - Remote

We are looking for a Customer Satisfaction Analyst for Samsung Deutschland.
Responsibilities:

  • Optimization and evaluation of customer satisfaction surveys in the Customer Service area
  • Initiation and management of ad-hoc surveys
  • Conducting benchmarking
  • Conducting and evaluating time and motion studies in coordination with partners
  • Creating regular reports for customer satisfaction studies, highlighting changes, challenges, and optimization potential
  • Creating meaningful reports on all customer service quality KPIs in close cooperation with external service providers
  • Reviewing and approving invoices from research agencies and service partners, including cost controlling and cost development documentation
  • Participating in the Quality Circle (project management) with the goal of continuous quality improvement

Required profile for job ad : Customer Satisfaction Analyst - Remote

 

  • Professional experience in a comparable position
  • Excellent proficiency in Excel and PowerPoint
  • Experience working with Tableau or other analytics platforms
  • SQL programming skills are a plus

Personal Skills

  • Works independently and results-oriented.
  • Positive and solution-oriented mindset.
  • Excellent analytical thinking skills and a strong understanding of numbers.
  • A winning personality, strong communication skills, and persuasive abilities.
  • Team-oriented and structured work style.
  • Very good knowledge of German and English, both written and spoken.

Job criteria for job ad : Customer Satisfaction Analyst - Remote

  • Job category : Accounting, controlling, finance
  • Industries : Call centers, hotlines
  • Employment type : Permanent contract
  • Region : International
  • City : Remote
  • Remote work :
    Yes
  • Experience level : 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : Technical school - College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    german > fluent
  • Number of Position(s) : 1
  • Salary expectations :
    N$ 37,000 - 55,000
  • Team management :
    No
  • analyst
  • NPS
  • Customer Service
  • SQL
  • Finance
  • Accounting
  • Controlling
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Remote, Namibie
Date de publication
9 octobre 2024
Valide jusqu’au
7 décembre 2024
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Poste : Customer Satisfaction Analyst - Remote

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