Titre du poste

Customer Relationship Manager - Bamenda

Description

Poste proposé : Customer Relationship Manager - Bamenda

We are looking for a Customer Relationship Manager.
The Customer Relationship Manager is a senior leadership role responsible for developing and executing customer relationship strategies that drive customer satisfaction, retention, loyalty, and long-term business growth. The role oversees customer engagement across the entire customer lifecycle, leads customer-facing teams, and acts as a strategic bridge between customers and the organization to ensure exceptional service delivery and sustained value creation.
Key Responsibilities

  • Develop and implement customer relationship and retention strategies aligned with organizational goals
  • Lead, coach, and manage customer relationship and customer service teams to deliver high-quality service
  • Own and manage relationships with key and strategic customers
  • Serve as an escalation point for complex or high-impact customer issues and ensure timely resolution
  • Monitor customer satisfaction, engagement, and retention metrics (e.g., CSAT, NPS, churn)
  • Analyze customer data and insights to drive continuous improvement initiatives
  • Collaborate closely with sales, marketing, operations, and product teams to enhance the customer journey
  • Design and optimize customer onboarding, engagement, and loyalty programs
  • Ensure accurate tracking of customer interactions using CRM systems and analytics tools
  • Prepare and present customer performance reports and strategic recommendations to senior management
  • Ensure compliance with service standards, policies, and customer service best practices
  • Identify opportunities for upselling, cross-selling, and long-term value creation

Profil recherché pour le poste : Customer Relationship Manager - Bamenda

Required Qualifications & Experience

  • Bachelor’s degree in Business Administration, Marketing, Management, Communications, or a related field
  • Master’s degree (MBA or equivalent) in Business, Marketing, or Customer Experience Management
  • 7–12 years of progressive experience in customer relationship management, customer experience, or client management roles
  • Proven experience managing strategic customer portfolios and enterprise-level clients
  • Demonstrated leadership experience managing and developing customer-facing teams
  • Strong understanding of customer lifecycle management, retention strategies, and loyalty frameworks
  • Hands-on experience with CRM platforms and customer analytics tools
  • Proven ability to design and execute customer engagement strategies at a managerial level
  • Excellent communication, negotiation, and executive stakeholder management skills
  • Strong analytical, problem-solving, and decision-making capabilities

Key Competencies

  • Strategic thinking and execution
  • Customer-centric leadership
  • Team development and performance management
  • Conflict resolution and emotional intelligence
  • Data-driven decision-making
  • Cross-functional collaboration
  • Accountability and ownership

Critères de l'annonce pour le poste : Customer Relationship Manager - Bamenda

  • Métier :
    Commercial, vente - Gestion, comptabilité, finance - Marketing, communication
  • Secteur d´activité :
    Banque, assurance, finances - Distribution, vente, commerce de gros - Industrie, production, fabrication, autres - Marketing, communication, médias - Transports, logistique, services postaux
  • Type de contrat : CDI - CDD - Freelance
  • Région : Bamenda - International
  • Ville : Bamenda
  • Travail à distance :
    Hybride
  • Niveau d'expérience : Expérience entre 5 ans et 10 ans - Expérience > 10 ans
  • Niveau d'études : Bac+4 - Bac+5 et plus
  • Langues exigées :
    anglais > bon niveau
  • Nombre de poste(s) : 20
  • Salaire proposé :
    > 2 000 000 FCFA
  • Management d'équipe :
    Oui
  • Marketing Management
  • Communication
  • Comptabilité
  • Gestion
  • Customer Service
  • CRM
  • Marketing
  • Tracking
  • Design
  • Client Management
Soyez vigilant ! N'envoyez pas d'argent à un employeur potentiel. Ne versez aucune somme d'argent en échange d'un contrat de travail potentiel ou pour suivre une formation préalable à l'embauche.
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".
Type de poste
Temps plein
Lieu du poste
Bamenda, Cameroun
Date de publication
3 février 2026
Valide jusqu’au
4 avril 2026
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Poste : Customer Relationship Manager - Bamenda

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