Titre du poste

Customer Relations Manager - Accra

Description

Position : Customer Relations Manager - Accra

We are seeking a dynamic and experienced Customer Relations Manager to lead our customer service team and ensure exceptional customer experiences. The ideal candidate will oversee service delivery, manage client relationships, address escalated concerns, and drive continuous improvement in customer satisfaction and retention.
Key Responsibilities

  • Lead, mentor, and supervise the customer service team to ensure high-quality support.
  • Develop and implement customer care strategies, policies, and service standards.
  • Handle escalated customer issues, ensuring timely and effective resolution.
  • Monitor customer feedback and analyze trends to recommend improvements.
  • Strengthen client relationships through proactive communication and follow-ups.
  • Coordinate with internal departments to ensure seamless service delivery.
  • Prepare customer service performance reports and track key metrics.
  • Train staff on customer service best practices and communication skills.
  • Support business growth by maintaining high satisfaction and loyalty levels.

Required profile for job ad : Customer Relations Manager - Accra

Qualifications & Experience

  • Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
  • Minimum 4–6 years experience in customer service or client relations, with at least 2 years in a supervisory or managerial role.
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to resolve conflicts, manage pressure, and deliver results.
  • Experience using CRM systems, reporting tools, and customer support platforms.
  • Excellent planning, organizational, and decision-making abilities.

Key Competencies

  • Customer-centric mindset
  • Strong leadership and team management
  • Excellent communication and negotiation skills
  • Analytical and problem-solving abilities
  • High professionalism and emotional intelligence

Job criteria for job ad : Customer Relations Manager - Accra

  • Job category :
    Management - Marketing, communication - Sales
  • Industries :
    Banking, insurance, finance - Distribution, selling, wholesale - Education, training - Industry, production, manufacturing and other
  • Employment type : Permanent contract
  • Region : Greater Accra
  • City : Accra
  • Remote work :
    Hybrid
  • Experience level : 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Number of Position(s) : 10
  • Salary expectations :
    GH₵ 30,000 - 40,000
  • Team management :
    Yes
  • Leadership
  • Team Management
  • Management
  • Planning
  • Business Administration
  • Marketing Communication
  • Marketing
  • Communication
  • Customer Service
  • Sales
  • Negotiation
  • CRM
  • Customer Relations
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Accra, Ghana
Date de publication
3 décembre 2025
Valide jusqu’au
30 janvier 2026
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Poste : Customer Relations Manager - Accra

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