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Titre du poste
Customer Relations and Logistics Coordinator - East Legon - Accra
Description
Position : Customer Relations and Logistics Coordinator - East Legon - Accra
We are looking for a Customer Relations and Logistics Coordinator.
Responsibilities :
Customer Communication & Order Management
- Answer all incoming calls and WhatsApp messages promptly to provide quick assistance.
- Speak directly with customers to understand their orders and special requests.
- Guide customers through the ordering process and provide accurate information about our products and services.
- Record all orders in our Excel sheet for the production team, ensuring clarity and accuracy.
Delivery & Logistics Coordination
- Plan and organize all deliveries efficiently based on locations across Accra.
- Assign deliveries to the right riders to minimize travel time and costs.
- Track deliveries and ensure customers receive their orders on time and in perfect condition.
- Have strong knowledge of Accra’s neighborhoods and delivery routes to optimize logistics.
Customer Satisfaction & Issue Resolution
- Handle customer complaints and negative feedback with professionalism and problem-solving skills.
- Maintain a calm and positive attitude when dealing with customer concerns to retain loyalty.
- Work towards ensuring that no customer is ever lost by building long-term relationships.
- Provide follow-ups with customers when needed to ensure their experience was smooth and satisfactory.
Required profile for job ad : Customer Relations and Logistics Coordinator - East Legon - Accra
Requirements:
- Strong customer service background with experience in handling direct customer interactions.
- Excellent communication skills (both written and verbal).
- Ability to multitask and work efficiently under pressure.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Experience in logistics, order management, or delivery coordination is a plus.
- Detail-oriented and highly organized to manage multiple orders and deliveries at once.
- Ability to build strong relationships with customers and delivery partners.
Job criteria for job ad : Customer Relations and Logistics Coordinator - East Legon - Accra
- Job category : Marketing, communication
- Industries : Food-processing industry
- Employment type : Permanent contract
- Region : Greater Accra
- City : East Legon - Accra
-
Remote work :
No - Experience level : 2 to 5 years
- Educational level : Bachelor
- Spoken language :
english > fluent - french > intermediate - Number of Position(s) : 1
-
Team management :
Yes
- Delivery
- Sales
- Customer Service
- Order Management
- Customer Relations
- Assistance
- Communication
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Organisme employeur


Type de poste
Temps plein
Lieu du poste
East Legon - Accra, Ghana
Date de publication
5 février 2025
Valide jusqu’au
5 avril 2025