Titre du poste

Customer Onboarding and Support Executive - Arusha, Dar Es Salaam, Zanzibar

Description

Position : Customer Onboarding and Support Executive - Arusha, Dar Es Salaam, Zanzibar

Overview :
Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses.
With more than 390+Team members, 20+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local teams in 9+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA and counting.
Job Responsibilities (but not limited to):

  • Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
  • Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
  • Training: Provide comprehensive training to clients on using our products and services effectively.
  • Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
  • Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
  • Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support.
  • Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
  • Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
  • Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

Required profile for job ad : Customer Onboarding and Support Executive - Arusha, Dar Es Salaam, Zanzibar

Requirements:

  • Bachelor's degree, Technical Degree shall be preferred.
  • Must be fluent in English, Swahili and regional language (if any).
  • Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
  • Strong technical acumen to understand software products and effectively troubleshoot issues.
  • A passion for delivering exceptional customer service and building lasting relationships.
  • Proven ability to identify, analyze, and resolve problems in a timely manner.
  • Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
  • Ability to collaborate effectively with cross-functional teams.
  • Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred.
  • Must have laptop and good internet connection.

Job criteria for job ad : Customer Onboarding and Support Executive - Arusha, Dar Es Salaam, Zanzibar

  • Job category : IT, new technologies
  • Industries : Call centers, hotlines
  • Employment type : Permanent contract
  • Region : Arusha - Dar es Salaam - Zanzibar
  • City :
    Arusha, Dar Es Salaam, Zanzibar
  • Remote work :
    Hybrid
  • Experience level : Less than 2 years - 2 to 5 years
  • Educational level : Bachelor
  • Spoken language :
    english > good level - swahili > native
  • Number of Position(s) :
    1
  • Salary expectations :
    TSh 600,000 - 850,000
  • Team management :
    No
  • call support
  • technical support
  • hotel industry
  • hospitality management
  • customer care
  • customer follow-up
  • customer focus
  • Software Support
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Arusha, Dar Es Salaam, Zanzibar, Tanzanie
Date de publication
9 juillet 2024
Valide jusqu’au
6 septembre 2024
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Poste : Customer Onboarding and Support Executive - Arusha, Dar Es Salaam, Zanzibar

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