Titre du poste

Control Room Operator - Windhoek


Position : Control Room Operator - Windhoek

  • To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures
  • To ensure prompt, efficient and effective support to clients’ inquiries.

Key Responsibilities:

  • Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles
  • Provide support when required for none streaming issues to clients that call directly to Cartrack
  • Attend to inbound calls from clients testing units or requesting positions on vehicles
  • Escalate complex matters to systems support and IT- Support staff
  • Coordinate all control room recoveries
  • Provide weekly reports to Management
  • Identify anomalies or faults from incoming cases
  • Assist the Technical team during installations
  • Attend to all activities during the shift.

Required profile for job ad : Control Room Operator - Windhoek

Qualifications Required:

  • Excellent Communication Skills
  • Customer Services Orientated
  • Problem-Solving Skills
  • Attention to Detail
  • Excellent command of English
  • Must be prepared to work shifts.

Experience Required:

  • At least one year Control Room experience
  • Experience in an emergency call centre environment an advantage
  • Experience dealing with clients.

Job criteria for job ad : Control Room Operator - Windhoek

  • Job category : Production, maintenance, quality
  • Industries : Call centers, hotlines
  • Employment type : Permanent contract
  • Region : Windhoek - Khomas
  • City :
  • Remote work :
  • Experience level : Less than 2 years - 2 to 5 years
  • Educational level : High school
  • Spoken language :
    afrikaans > fluent - english > intermediate
  • Number of Position(s) :
  • Salary expectations :
    < N$ 7,500
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Type de poste
Temps plein
Lieu du poste
Windhoek, Namibie
Date de publication
1 juillet 2024
Valide jusqu’au
30 août 2024
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