Control and Response Manager - Windhoek

Main Duties/Responsibilities:

• Management of technicians
• Scheduling of the set-up and installations
• Organize workflow and ensure that employees understand their daily duties
• Manage and maintain weekly site inspections and ensure after-hour support is in place
• Manage technicians and keep them updated on new products and installations
• The successful applicant leads the Electronic Security Systems & Technology function which forms a fundamental and generic part of the integrated total solutions package presented to the Company and to Clients
• Configuring effective systems and technology orientated structures towards maximum support of operations
• Set goals for performance deadlines in ways that comply with the Company's vision
• Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements
• Drive effective customer service and ensure quality of service is standardized across all technicians
• Create and maintain all relevant records, files, and documentation required for seamless customer service
• Set up customer training after installations where necessary
• Measure, monitor, and maintain customer service and satisfaction
• Manage all telecommunication platforms
• Manage and coordinate all alarm monitoring systems and processes
• Research and identify new business opportunities – including new markets, products and services
• Coordinate and manage technical marketing through client meetings, networking and other channels
• Manage the company’s sim cards
• Manage all company electronic devices.