Titre du poste

Commercial Service Advisor and Parts Coordinator - Pongola

Description

Position : Commercial Service Advisor and Parts Coordinator - Pongola

An opportunity exists for a versatile and experienced workshop / dealership / fleet maintenance professional, Commercial Service Advisor and Parts Coordinator to join a service centre based in Pongola.

  • This role is ideal for a candidate who has worked within a truck dealership or fleet workshop environment, and is comfortable handling a combination of service advisory, parts sales, and administrative functions.
  • The successful candidate will play a key role in supporting workshop operations, customer service, and parts coordination within a busy, hands-on commercial vehicle environment.
  • This is a critical, all-rounder position requiring someone who can work independently, take ownership, and ensure smooth daily operations across both service and parts functions.

Responsibilities :

  • Manage customer service interactions for vehicle bookings, repairs, and servicing
  • Open and manage job cards, ensuring accurate fault descriptions and work allocation
  • Liaise between customers, technicians, and workshop operations
  • Provide service estimates, quotations, and job progress updates
  • Handle parts sales, sourcing, ordering, and issuing of parts to technicians
  • Maintain stock control and parts administration processes
  • Coordinate workshop schedules and ensure efficient workflow
  • Assist with invoicing, costing, and general administrative duties
  • Ensure high levels of customer service and communication at all times
  • Support workshop productivity and minimise vehicle downtime

Required profile for job ad : Commercial Service Advisor and Parts Coordinator - Pongola

  • Grade 12 / Matric
  • Min 4–6 years’ experience within a commercial truck service centre, workshop, dealership or similar environment
  • Proven experience in a dual role (Service Advisor / Parts / Workshop Admin)
  • Strong understanding of commercial vehicles / trucks (HCV / HMV)
  • Experience with big name truck brands advantageous
  • Exposure to dealership management systems (DMS) such as Kerridge, Autoline, Automate, Pinnacle, Truck Science, Transolve, CMS, SAP or similar advantageous
  • Strong administrative, organisational, and multitasking skills
  • Excellent customer service and communication ability
  • Ability to work independently in a smaller branch / hands-on environment
  • Computer literate (MS Office, workshop systems)
  • Traceable & contactable references
  • Local residency in Pongola preferred OR willingness to relocate

Job criteria for job ad : Commercial Service Advisor and Parts Coordinator - Pongola

  • Job category :
    Sales - Services - Transport, logistics
  • Industries :
    Maintenance, servicing, after-sales services - Mechanical equipment, machines - Motor, transportation equipment, reparation - Services other - Transport, logistics, postal services
  • Employment type : Permanent contract
  • Region : KwaZulu-Natal
  • City : Pongola
  • Remote work :
    No
  • Experience level : 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND
  • Number of Position(s) : 1
  • Salary expectations :
    R 22,000 - 27,000
  • Team management :
    No
  • Support
  • Customer Service
  • Sales
  • Handling
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Type de poste
Temps plein
Lieu du poste
Pongola, Afrique du Sud
Date de publication
19 mars 2026
Valide jusqu’au
18 mai 2026
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Poste : Commercial Service Advisor and Parts Coordinator - Pongola

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