Titre du poste

Client Success Manager - Remote

Description

Position : Client Success Manager - Remote

At Western Governors University (WGU), customer service roles are integral to ensuring a positive experience for students, faculty, and staff. While specific job titles and descriptions may vary, a common position in this domain is the Client Success Manager (CSM).
Responsibilities:

  • Client Onboarding and Education: Guide new clients through the onboarding process, ensuring they understand and effectively utilize WGU's offerings.
  • Customer Retention: Monitor client satisfaction and proactively address concerns to foster long-term relationships and reduce turnover.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to align services with client needs and advocate for customer-centric improvements.
  • Issue Resolution: Address and resolve client issues promptly, maintaining a high standard of customer service.
  • Engagement and Upselling: Keep clients engaged with WGU's services and identify opportunities for upselling or cross-selling additional offerings.

Required profile for job ad : Client Success Manager - Remote

  • Communication: Strong verbal and written skills to effectively interact with clients and internal teams.
  • Problem-Solving: Ability to analyze situations and provide effective solutions.
  • Customer Service Orientation: A passion for assisting clients and ensuring their success.
  • Organizational Skills: Efficiently manage multiple clients and tasks simultaneously.
  • Educational Background: A bachelor's degree in business, marketing, or a related field is often preferred.

Job criteria for job ad : Client Success Manager - Remote

  • Job category : HR, training
  • Industries : Education, training
  • Employment type : Fixed-term contract
  • Region : International
  • City : Remote
  • Remote work :
    Yes
  • Experience level : No experience - Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    english > native
  • Number of Position(s) : 100
  • Salary expectations :
    SLL 32,000,000 - 48,000,000
  • Team management :
    Yes
  • Marketing
  • Customer Service
  • Support
  • Assistantship
  • HR Training
  • Marketing Communication
  • Communication
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Remote, Sierra Leone
Date de publication
13 mars 2025
Valide jusqu’au
25 avril 2025
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Poste : Client Success Manager - Remote

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