Titre du poste

Client Service Officer - Victoria Island and Yaba.

Description

Position : Client Service Officer - Victoria Island and Yaba.

HEIRS INSURANCE GROUP with subsidiaries like Uba, Avon medicals, Avon Hmo, Transcorp Energy, Transcorp Hotel, United Capital, Heir Energy, Africa Prudential etc has a core value of empowering youths and transforming Africa through its unique, easy an accessible financial services.We are looking for a Client Service Officer.
Responsibilities :

  • Customer Support: Providing timely and effective support to clients through various channels, such as phone, email, or chat.
  • Issue Resolution: Identifying and resolving customer issues and complaints promptly and efficiently.
  • Account Management: Managing client accounts, ensuring accurate records and timely billing.
  • Product/Service Knowledge: Having a deep understanding of the company's products or services to provide accurate information and solutions.
  • Communication: Effectively communicating with clients, colleagues, and other stakeholders.
  • Problem-Solving: Analyzing complex problems and finding creative solutions.
  • Relationship Building: Developing strong relationships with clients to foster loyalty and trust.

Required profile for job ad : Client Service Officer - Victoria Island and Yaba.

  • Excellent Communication Skills: Strong verbal and written communication skills.
  • Customer Service Orientation: A genuine desire to help and satisfy customers.
  • Problem-Solving Skills: The ability to think critically and find solutions to problems.
  • Attention to Detail: Accuracy and precision in handling customer information and tasks.
  • Time Management Skills: The ability to prioritize tasks and manage time effectively.
  • Technical Skills: Proficiency in relevant software and tools, such as CRM systems and customer support software.

Job criteria for job ad : Client Service Officer - Victoria Island and Yaba.

  • Job category : Accounting, controlling, finance
  • Industries : Banking, insurance, finance
  • Employment type : Permanent contract
  • Region : Lagos
  • City : Victoria Island And Yaba.
  • Remote work :
    No
  • Experience level : No experience - Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : Technical school - College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    english > fluent
  • Number of Position(s) : 10
  • Team management :
    Yes
  • Good communication
  • negotiation and persuasion skills
  • Account Management
  • Marketing
  • Customer Service
  • Communication
  • CRM
  • Sales
  • Accounting
  • Marketing Communication
  • Billing
  • Negotiation
  • Controlling
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Victoria Island And Yaba., Nigeria
Date de publication
20 novembre 2024
Valide jusqu’au
19 janvier 2025
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Poste : Client Service Officer - Victoria Island and Yaba.

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