Titre du poste

Call Center Representative - Accra

Description

Position : Call Center Representative - Accra

We are looking for a Call Center Representative.
Responsibilities :

  • Resolve customer complaints and questions via phone, email or social media.
  • Use telephone to reach out to customers to verify account information.
  • Courteously answer calls and respond to emails.
  • Answer questions about warranties or terms of sale.
  • Walk customers through basic troubleshooting and setup processes.
  • Attempt to persuade customer to reconsider cancellation (if need be).
  • Inform customer of running deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with Supervisor to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Keep a call log and report in writing to branch supervisor on daily basis.
  • Assist walk-in customers at frontdesk.
  • Other duties as may arise from time to time and as may be assigned to the employee.

Required profile for job ad : Call Center Representative - Accra

  • Must be a fast learning and can work well with a team
  • MUST LIVE WITHIN DANSOMAN OR IT'S ENVIRONS

Job criteria for job ad : Call Center Representative - Accra

  • Job category :
    IT, new technologies
  • Industries :
    IT, software engineering, Internet
  • Employment type : Fixed-term contract
  • Region : Greater Accra
  • City : Accra
  • Experience level : Less than 2 years
  • Educational level : High school - Technical school
  • Spoken language :
    english > fluent
  • Number of Position(s) : 2
  • Communication
  • Remote Troubleshooting
  • Customer Service
  • Phone Etiquette
  • REACH
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Accra, Ghana
Date de publication
31 mai 2025
Valide jusqu’au
29 juillet 2025
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Poste : Call Center Representative - Accra

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