Titre du poste

Assistant General Manager - Diani

Description

Position : Assistant General Manager - Diani

Blueprint Africa, formerly known as Leaders Global, is an Africa-based leader in outsourced recruitment and talent acquisition solutions.
Role Description
My client is a boutique coliving hotel on the Kenyan coast. As a triple-bottom-line (3BL) business, social impact is central to what they do
The property currently operates as a 7-room site with a strong long-stay community focus and an on-site pizzeria. The business will relocate within the next 12 months and scale to approximately 28 rooms over the next three years. The successful candidate will operate with a high level of autonomy and act as the on-site operational manager responsible for day-to-day performance.
What Success Looks Like
1. Community & Guest Engagement

  • Highly visible, guest-facing presence
  • Builds a strong sense of community for long-stay guests
  • Proactively identifies and resolves guest issues early
  • Creates activities, engagement, and a “host” experience

2. Independent Leadership & Communication

  • A decision-maker who does not require daily oversight
  • Ability to communicate proactively with ownership (issues, risks, improvements)
  • Transparent and structured communication with the team
  • Detail-oriented with strong follow-through

Key Responsibilities
Operations Management

  • Oversee full property operations: front office, housekeeping, maintenance, kitchen and guest services
  • Establish systems, processes, and SOPs
  • Ensure strong coordination between the team
  • Monitor daily performance and implement continuous improvements where necessary

Team Leadership

  • Recruit, supervise, and develop staff
  • Manage staffing levels, schedules, and labour compliance
  • Conduct reviews and coaching
  • Ensure clear organisation and accountability across the team

Financial Management

  • Assist with budgets and financial planning
  • Monitor occupancy and operational costs
  • Implement cost control measures
  • Provide regular updates to ownership

Sales, Marketing & Partnerships

  • Support occupancy growth through local partnerships and community engagement
  • Work with corporate clients, institutions and stakeholders
  • Support marketing campaigns, events, and promotions

Guest Experience

  • Maintain high service standards across all touchpoints
  • Personally manage escalated guest concerns
  • Monitor reviews and feedback to drive service improvements

Compliance & Quality

  • Ensure compliance with health & safety, labour law, and licensing requirements
  • Conduct regular operational and quality audits
  • Maintain high standards of cleanliness, maintenance, and service

Required profile for job ad : Assistant General Manager - Diani

Candidate Profile
Essential

  • 4+ years in small hotel, serviced apartment, or boutique property operations
  • Currently Assistant GM, Operations Manager, or Senior Duty Manager level
  • Strong commercial awareness (occupancy, budgets, etc)

Highly Desired

  • Experience in boutique, lodge, or small-property environments
  • Experience with long-stay, coliving, or community-led hospitality

Cultural Fit
The ideal candidate will be:

  • Proactive rather than reactive, comfortable wearing different hats at the same time
  • Direct, transparent communicator
  • Detail-oriented and organised
  • Guest-obsessed and highly visible on-site
  • Commercially aware but operationally hands-on
  • Entrepreneurial and comfortable in a growing business environment

Job criteria for job ad : Assistant General Manager - Diani

  • Job category :
    Management
  • Industries :
    Hotel business, catering
  • Employment type : Permanent contract
  • Region : Coast
  • City : Diani
  • Remote work :
    No
  • Experience level : 2 to 5 years
  • Educational level : High school
  • Spoken language :
    english > fluent
  • Number of Position(s) : 1
  • Salary expectations :
    KSh 80,000 - 100,000
  • Team management :
    Yes
  • Compliance
  • Team Leadership
  • Management
  • Coaching
  • Operations Management
  • Planning
  • Leadership
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Type de poste
Temps plein
Lieu du poste
Diani, Kenya
Date de publication
4 mars 2026
Valide jusqu’au
3 mai 2026
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Poste : Assistant General Manager - Diani

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