Titre du poste

Customer Service Representative - Nairobi

Description

Position : Customer Service Representative - Nairobi

We are looking for a Customer Service Representative.
Responsibilities :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support

Required profile for job ad : Customer Service Representative - Nairobi

  • Highly motivated and customer-focused professional with a proven track record of resolving enquiries and exceeding expectations.
  • Skilled in communication, problem-solving, and building rapport.
  • Dedicated to providing exceptional service and ensuring customer satisfaction.
  • Attention to detail and high level of organisation.

Job criteria for job ad : Customer Service Representative - Nairobi

  • Job category :
    Marketing, communication - Secretarial work, assistantship - Telemarketing, teleassistance
  • Industries :
    Call centers, hotlines - Consumer goods - Distribution, selling, wholesale - Marketing, communication, media - Secretarial work
  • Employment type : Permanent contract - Fixed-term contract
  • Region : Nairobi - International
  • City : Nairobi
  • Remote work :
    Yes
  • Experience level : No experience - Less than 2 years - 2 to 5 years - 5 to 10 years
  • Educational level : Technical school - College - HND - Bachelor - Master
  • Spoken language :
    english > fluent - swahili > fluent
  • Number of Position(s) : 10
  • Salary expectations :
    KSh 80,000 - 100,000
  • Team management :
    No
  • Communication
  • Computer literacy
  • CRM
  • CUSTOMER SUPPORT
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Exercise extra caution with any international job offer, particularly if especially attractive conditions or salary are being highlighted.

Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Nairobi , Kenya
Date de publication
2 mars 2026
Valide jusqu’au
1 mai 2026
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Poste : Customer Service Representative - Nairobi

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