Titre du poste

Head of Quality Assurance and Standard - Free State

Description

Position : Head of Quality Assurance and Standard - Free State

We are looking for a Head of Quality Assurance and Standard.
The Head of Quality Assurance and Standards is responsible for developing, implementing, and continuously improving the organization’s quality management framework. This role ensures that products, services, and operational processes consistently meet internal standards, regulatory requirements, and customer expectations.
The role provides strategic leadership in quality governance, compliance, risk management, audit oversight, and continuous improvement initiatives across the organization.
Key Responsibilities
1. Quality Strategy & Governance

  • Develop and execute the organization-wide Quality Assurance (QA) and Standards strategy.
  • Establish and maintain a comprehensive Quality Management System (QMS).
  • Define quality policies, procedures, and performance metrics.
  • Align quality objectives with corporate strategy and business goals.

2. Standards & Compliance

  • Ensure compliance with applicable regulatory, statutory, and industry standards (e.g., ISO or sector-specific frameworks).
  • Monitor changes in regulatory requirements and update internal policies accordingly.
  • Serve as the primary liaison with regulatory authorities and external auditors.
  • Oversee internal and external audits, inspections, and certification processes.

3. Quality Control & Assurance

  • Implement quality control mechanisms across all operational functions.
  • Lead root cause analysis and corrective/preventive action processes.
  • Monitor product/service quality performance and customer feedback trends.
  • Establish risk-based quality controls and escalation procedures.

4. Continuous Improvement

  • Promote a culture of quality and continuous improvement across departments.
  • Lead Lean, Six Sigma, or similar process optimization initiatives.
  • Drive data-driven decision-making using quality metrics and analytics.
  • Identify process gaps and implement sustainable improvements.

5. Leadership & Team Management

  • Build, mentor, and lead a high-performing QA and standards team.
  • Provide training and awareness programs to enhance quality competency across the organization.
  • Collaborate with cross-functional leaders to embed quality principles in all operations.
  • Develop succession planning and capability-building strategies within the QA function.

6. Risk & Incident Management

  • Establish frameworks for identifying, assessing, and mitigating quality risks.
  • Oversee incident investigations and reporting.
  • Ensure timely resolution of non-conformities and compliance breaches.
  • Report key risks and quality performance metrics to executive leadership and the Board

Required profile for job ad : Head of Quality Assurance and Standard - Free State

Key Performance Indicators (KPIs)

  • Compliance audit results and certification status
  • Reduction in defects, non-conformities, and complaints
  • Improvement in customer satisfaction metrics
  • Timely closure of corrective and preventive actions
  • Continuous improvement savings and efficiency gains

Qualifications & Experience

  • Master's degree in Engineering, Quality Management, Business Administration, or related field.
  • 8–12+ years of experience in quality assurance, compliance, or standards management.
  • Proven leadership experience in a senior quality role.
  • Strong knowledge of quality frameworks (e.g., ISO standards, regulatory compliance systems).
  • Experience managing audits and certification processes.

Key Competencies

  • Strategic thinking and decision-making
  • Strong analytical and problem-solving skills
  • Excellent leadership and team development capabilities
  • High attention to detail and process orientation
  • Strong communication and stakeholder management skills
  • Integrity and commitment to ethical standards

Job criteria for job ad : Head of Quality Assurance and Standard - Free State

  • Job category :
    Accounting, controlling, finance - IT, new technologies - Marketing, communication
  • Industries :
    Advice, audit, accounting - Banking, insurance, finance - Distribution, selling, wholesale - IT, software engineering, Internet - Marketing, communication, media
  • Employment type : Permanent contract - Freelance - Part-time work
  • Region : Free State - International
  • City : Free State
  • Remote work :
    Hybrid
  • Experience level : 5 to 10 years - More than 10 years
  • Educational level : Master - Doctorate
  • Spoken language :
    english > good level
  • Number of Position(s) : 15
  • Salary expectations :
    > R 80,000
  • Team management :
    Yes
  • Risk Management
  • Communication
  • Audit
  • Controlling
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Type de poste
Temps plein
Lieu du poste
Free State, Afrique du Sud
Date de publication
25 février 2026
Valide jusqu’au
26 avril 2026
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Poste : Head of Quality Assurance and Standard - Free State

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