Titre du poste

Customer Service Representative - Wau, Malakal, Juba, Kuajok

Description

Position : Customer Service Representative - Wau, Malakal, Juba, Kuajok

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be responsible for processing orders, handling modifications, and escalating complaints across various communication channels. To excel in this role, you must be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities :

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Providing feedback on the efficiency of the customer service process. Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary. Managing a team of junior customer service representatives. Responding promptly to customer inquiries.
  • Take the extra mile to engage customers and resolve their complaints.

Required profile for job ad : Customer Service Representative - Wau, Malakal, Juba, Kuajok

Requirements

  • High school diploma, general education degree, or equivalent.
  • Familiarity with CRM systems and practices.
  • Proven customer support experience or experience as a Client Service Representative.
  • Ability to multitask, prioritise, and manage time effectively 

Job criteria for job ad : Customer Service Representative - Wau, Malakal, Juba, Kuajok

  • Job category :
    Management - Production, maintenance, quality - Secretarial work, assistantship
  • Industries :
    Associative activities - Distribution, selling, wholesale - Event, receptionist - Public buildings and works sector, construction - Research and development
  • Employment type : Permanent contract
  • Region : Aweil - Bentiu - Bor - Juba - Kuajok - Malakal - Rumbek - Torit - Wau - Yambio
  • City : Wau, Malakal, Juba, Kuajok
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Spoken language :
    english > good level
  • Number of Position(s) : 2
  • Assistantship
  • Maintenance
  • Quality
  • Process
  • Support
  • Production
  • Management
  • Processing
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Wau, Malakal, Juba, Kuajok, Soudan du Sud
Date de publication
8 janvier 2026
Valide jusqu’au
9 mars 2026
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Poste : Customer Service Representative - Wau, Malakal, Juba, Kuajok

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