Reservations Manager - Milnerton,Cape Town

We are looking for a Reservations Manager.
Responsibilities :

• Handling incoming reservations through various channels (phone, email, online booking systems)
• Processing reservations, assigning rooms, and managing room allocations
• Confirming reservations and sending out booking confirmations
• Handling cancellations, modifications, and no-shows
• Analyzing occupancy rates and revenue trends
• Implementing strategies to optimize room rates and maximize revenue
• Monitoring competitive rates and adjusting pricing accordingly
• Leading and managing a team of reservation agents
• Training and developing staff
• Assigning shifts and monitoring performance
• Resolving guest inquiries and complaints promptly and efficiently
• Providing exceptional customer service to ensure guest satisfaction
• Maintaining and updating reservation systems and software
• Ensuring accurate data entry and reporting
• Collaborating with front desk, housekeeping, and sales teams to ensure seamless operations