Customer Service Relationship Officer - Lokoja

About the Job
Damolak Technologies Limited is a fast-growing IT company dedicated to empowering individuals through innovative solutions. We are seeking a motivated and adaptable individual to join our team as a Customer Service Relationship Officer. In this role, you will be working with our sister company that operates a comprehensive Tech Bootcamp program.
We are looking for a Customer Service Relationship Officer.
Missions:

• Follow up with leads through calls, providing detailed information about the Bootcamp
• Address concerns and guide leads through the enrollment process
• Interact with potential students from different countries, requiring strong communication skills
• Quickly learn and understand our sister company's tech Bootcamp offerings to effectively communicate their value
• Use Microsoft Office tools proficiently for managing documentation and communication efficiently.

Objectives of this Role

• Proactively follow up with leads through calls, ensuring they are well-informed and supported throughout their decision-making process.
• Establish a trusted relationship with leads to encourage enrollment in the tech Bootcamp programs offered by our sister company.
• Quickly learn and understand the tech Bootcamp offerings to effectively communicate their value to potential students.
• Interact with students from various countries, ensuring clear and effective communication across diverse backgrounds.
• Utilize Microsoft Office tools for documentation, tracking, and communication purposes.
• Collaborate with the sales and marketing teams to align follow-up strategies and ensure a seamless lead experience.

Daily and Monthly Responsibilities

• Conduct follow-up calls with leads, providing them with detailed information and answering any questions they may have.
• Build rapport with leads to foster trust and encourage enrollment in the Bootcamp.
• Document and track lead interactions to ensure consistent follow-up and communication.
• Identify areas for improvement in the follow-up process and suggest enhancements.
• Work closely with the marketing team to ensure messaging is aligned with lead needs and feedback.