We need the service of a Receptionist as we invite anyone with experience of a Receptionist in hotel, hospitality and tourism to become a part of our team.

Responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Benefit:

• The Employee is eligible to receive a semi-annual discretionary bonus of up to a target of 45% of your Base Eligible Earnings as defined in the Company's Bonus Plan. Based on your performance, you can over-achieve your bonus target pursuant to the Company's Bonus Plan
• Employee shall be afforded Health Insurance and Retirement (Pension) Plan in accordance with the prevailing market practice in the United Kingdom and the applicable laws and regulations
• Employee shall be entitled to up to thirty (30) days of Paid Vacation/Leave (plus Bank Holidays) in any given calendar year, provided that Employee remains a full-time employee during such period of time. If Employee’s employment falls short of twelve months in any given calendar year
• Employee’s entitlement to thirty (30) days of paid vacation/leave shall be reduced on a pro rata basis
• The employee shall be eligible to accrue paid vacation/paid time off in accordance with the company's paid vacation/paid time off policy, as it may be amended from time to time, and at the rate equal to other similarly situated employees.

Qualification and experience:

• Preferred Language of Resume/Application: English.
• 1 year minimum proficiency experience.
• Experience with Hotel (Hospitality and Tourism and some others).
• Average level in English.
• Positive attitude.
• Good communication skills.
• Ability to work under pressure.
• Ability to work on own or in teams.
• Experience in communication and good conduct.