Titre du poste

Remote Customer Support - Remote

Description

Position : Remote Customer Support - Remote

We are looking for a Remote Customer Support.
Responsibilities :

  • Handle customer inquiries through real-time chat or scheduled channels like email.
  • Resolve customer complaints and issues promptly with professionalism and accuracy
  • Provide clear and helpful information about products or services
  • Process customer orders, applications, refunds and service requests
  • Maintain accurate records of customer interactions and transactions
  • Follow up with customers to ensure resolution and satisfaction
  • Escalate unresolved or complex issues to senior support or management when necessary
  • Stay up to date with product knowledge, company procedures and policy changes
  • Manage and update customer accounts and personal information
  • Collaborate with internal departments to resolve customer concerns efficiently

Required profile for job ad : Remote Customer Support - Remote

Eligibility

  • Must be a minimum of 18 years old by December
  • Demonstrate strong English language proficiency
  • Must have a minimum of a high school certificate
  • Must be a resident of India, Kenya or the Philippines

Job criteria for job ad : Remote Customer Support - Remote

  • Job category :
    Services
  • Industries :
    Services other
  • Employment type : Permanent contract - Fixed-term contract
  • Region : International
  • City : Remote
  • Remote work :
    Yes
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Number of Position(s) : 10
  • Customer Service
  • Support
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Remote, Kenya
Date de publication
23 janvier 2026
Valide jusqu’au
20 mars 2026
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Poste : Remote Customer Support - Remote

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