Titre du poste

Monitoring, Evaluation and Analytics Officer - Lilongwe

Description

Position : Monitoring, Evaluation and Analytics Officer - Lilongwe

Role Purpose
We are looking for a Monitoring, Evaluation and Analytics Officer.
The Monitoring, Evaluation, Analytics & Insights Officer is responsible for transforming feedback, grievance, and reporting data into credible evidence, actionable insights, and compliance-ready reports for internal management, clients, donors, and oversight bodies.
The role goes beyond traditional M&E by combining real-time analytics, governance reporting, SLA monitoring, and learning loops, ensuring that feedback systems actively inform decision-making and continuous improvement.
Key Responsibilities
1. Monitoring & Performance Tracking

  • Monitor performance of Complaints, GRM, and Tip-Off systems against defined SLAs, KPIs, and donor benchmarks
  • Track case volumes, resolution rates, escalation trends, and backlog risks
  • Identify early warning signs of systemic issues or non-compliance

2. Data Management & Quality Assurance

  • Conduct routine data quality checks to ensure completeness, accuracy, and consistency
  • Validate case classifications, severity levels, and status updates
  • Enforce data integrity standards in line with SOPs and data protection policies

3. Analytics & Insight Generation

  • Analyse grievance and feedback data to identify trends, root causes, and recurring issues
  • Produce evidence-based insights to support service improvement and risk mitigation
  • Develop analytical narratives that explain what the data means, not just what the numbers are

4. Dashboards & Real-Time Reporting

  • Configure and manage real-time dashboards (operational, management, and donor views)
  • Ensure dashboards reflect accurate, up-to-date performance indicators
  • Customise dashboard views based on client, sector, or donor requirements

5. Reporting & Knowledge Products

  • Prepare monthly, quarterly, and annual performance reports for clients, donors, and boards
  • Produce donor-compliant GRM and safeguarding reports (aggregated and anonymised)
  • Develop executive summaries, learning briefs, and management dashboards
  • Support proposal development with evidence and performance metrics

6. Learning, Accountability & Continuous Improvement

  • Facilitate learning loops using feedback and grievance data
  • Identify systemic weaknesses and recommend corrective actions
  • Support organisational learning sessions and internal reviews
  • Document lessons learned and best practices

7. Compliance & Safeguarding Reporting

  • Support reporting on sensitive cases (SEA/SH and safeguarding) in line with strict confidentiality requirements
  • Ensure aggregation and anonymisation of sensitive data
  • Support compliance audits and external evaluations

8. Client & Stakeholder Engagement

  • Present analytical findings to clients and senior stakeholders
  • Respond to data and reporting requests from donors and oversight bodies
  • Support client understanding and use of dashboards and reports

9. Collaboration & Internal Coordination

  • Work closely with Operations & Compliance Manager on SLA monitoring and escalations
  • Liaise with Client Support Officers to improve data capture quality
  • Coordinate with Inde Technologies on dashboard and analytics enhancements (non-technical liaison)

Required profile for job ad : Monitoring, Evaluation and Analytics Officer - Lilongwe

Required Qualifications & Experience
Education

  • Bachelor’s degree in Monitoring & Evaluation, Statistics, Economics, Data Science, Public Policy, Development Studies, or related field
  • Postgraduate qualification in M&E, Analytics, or Data Science is an added advantage

Experience

  • Minimum 5–7 years’ experience in monitoring, evaluation, analytics, or performance reporting
  • Demonstrated experience working with GRM, complaints systems, feedback mechanisms, or accountability frameworks
  • Experience in NGO, donor-funded, government, or regulated corporate environments
  • Strong experience producing donor-compliant reports

Technical & Analytical Skills

  • Strong analytical and data interpretation skills
  • Experience working with dashboards, reporting tools, and structured datasets
  • Strong Excel, reporting, and data visualisation skills
  • Ability to work with real-time and longitudinal data

Core Competencies

  • Analytical thinking and attention to detail
  • Strong written and verbal communication skills
  • High ethical standards and confidentiality awareness
  • Ability to translate complex data into clear insights
  • Proactive problem-solving mindset

Job criteria for job ad : Monitoring, Evaluation and Analytics Officer - Lilongwe

  • Job category :
    IT, new technologies - Services
  • Industries :
    IT, software engineering, Internet - Research and development - Social, public and human services
  • Employment type : Fixed-term contract
  • Region : Lilongwe
  • City : Lilongwe
  • Remote work :
    No
  • Experience level : 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : Bachelor - Master - Doctorate
  • Spoken language :
    english > fluent
  • Number of Position(s) : 1
  • Team management :
    No
  • monitoring and evaluation
  • Data Management
  • Management Reporting
  • Monitoring
  • Support
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Lilongwe, Malawi
Date de publication
29 janvier 2026
Valide jusqu’au
30 mars 2026
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Poste : Monitoring, Evaluation and Analytics Officer - Lilongwe

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