IT Support Technician - Johannesburg

Technical Support & Troubleshooting:

• Resolve hardware, software, and peripheral issues for users across various systems.
• Diagnose and resolve issues across multiple operating systems (Windows, macOS, Linux).
• Provide timely support for basic network connectivity issues such as WiFi and LAN.
• Handle user support requests via phone, email, and remote tools, ensuring quick issue resolution.
• Document support procedures, troubleshooting steps, and solutions for future reference.

Hardware & Software Deployment:

• Deploy and configure new hardware (PCs, printers, peripherals) and software solutions.
• Manage routine system maintenance, including OS upgrades, patches, and user account setups.
• Track hardware and software inventory and oversee the disposal of outdated equipment.

Network Infrastructure & Security:

• Plan, configure, and manage network infrastructure (LAN, WAN, wireless) to meet organizational needs.
• Deploy, configure, and secure network devices, such as routers, switches, and firewalls.
• Monitor and maintain network performance to ensure optimal speed and connectivity.
• Resolve network outages and performance issues with minimal downtime.
• Implement, manage, and maintain security measures, including firewalls and access control policies.
• Respond to security incidents, monitor network traffic, and conduct forensic analysis as needed.
• Develop and enforce security policies to ensure compliance with industry standards and regulations.
• Conduct vulnerability assessments, implement patches, and ensure security compliance.

VoIP & Server Management:

• Design, deploy, and monitor VoIP systems (PBX, SIP trunks), ensuring performance and troubleshooting issues.
• Secure and integrate VoIP systems with other tools as necessary.
• Deploy, configure, and manage physical and virtual servers, ensuring high availability and performance.
• Manage and maintain databases to ensure optimal performance, availability, and security.

Other Responsibilities:

• Ensure continuous network security by managing firewalls, configurations, updates, and monitoring.

Collaborate with other IT team members to improve processes and resolve complex technical challenges
Qualifications & Skills

• Education: Diploma in IT or a related field.
• Experience: 2-3 years of experience as an IT/Network Technician.
• Certifications:
  • Required: CompTIA Network+ (N+) or Cisco Certified Network Associate (CCNA) or other relevant network certifications.
  • Preferred: MTCNA certification (not required but hands-on experience with Mikrotiks  is favorable).
• Hands-on experience with Mikrotiks and Netgear network devices.
• Proven experience in IT support, network management, and troubleshooting.
• Strong proficiency with multiple operating systems (Windows, macOS, Linux).
• Solid experience in managing network infrastructure (LAN, WAN, wireless), including deployment and security.
• Hands-on experience with deploying and managing routers, switches, firewalls, and other network devices.
• Familiarity with VoIP system design, configuration, and troubleshooting.
• Knowledge of database management and server deployment (both physical and virtual).
• Understanding of IT security measures, including firewalls, security protocols, and vulnerability management.
• Ability to resolve network issues efficiently, ensuring minimal disruption to operations.
• Strong problem-solving skills and the ability to work independently and in a team environment.
• Excellent communication skills for providing remote and in-person technical support.
• Familiarity with CRM systems and an understanding of how they integrate into IT support.