Titre du poste

IT Support Engineer - Johannesburg

Description

Position : IT Support Engineer - Johannesburg

We are looking for an IT Support Engineer.Responsibilities:

  • Log and track all customer issues in the helpdesk system, ensuring regular progress updates are provided.
  • Take ownership of assigned incidents, managing them through to resolution.
  • Escalate technical or operational issues on service tickets efficiently.
  • Research and propose technical solutions or problem resolutions.
  • Apply a 'hands-on' problem-solving approach, working within strict SLA timeframes.
  • Provide on-site customer support when required.
  • Deliver exceptional customer service, striving to exceed expectations.

Required profile for job ad : IT Support Engineer - Johannesburg

Minimum Requirements:

  • Previous experience in a Managed Services Provider (MSP) environment
  • Proven remote work experience with UK clients (preferred)

Proficiency in:

  • Microsoft Windows Server (2012, 2016, 2019)
  • Office 365 and related add-ons (OneDrive, Teams)

Troubleshooting in:

  • Azure
  • Hyper-V/VMware
  • Intune/MDM
  • Exchange
  • SQL Server
  • SharePoint
  • Storage (SANs & NAS)
  • Antivirus
  • Firewall fundamentals (WatchGuard, SonicWall)
  • Networking fundamentals (VLANs, managed switching)
  • Strong hardware and software troubleshooting skills

Working Hours:Monday to Friday, 37.5 hours per weekShift options: 08:00 - 16:00 (UK) or 10:00 - 18:00 (UK)

Job criteria for job ad : IT Support Engineer - Johannesburg

  • Job category : IT, new technologies
  • Industries : IT, software engineering, Internet
  • Employment type : Permanent contract
  • Region : Gauteng
  • City : Johannesburg
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
  • Number of Position(s) : 1
  • EXCHANGE
  • VMWARE
  • MICROSOFT
  • AZURE
  • MDM
  • SHAREPOINT
  • SQL
  • NAS
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Johannesburg, Afrique du Sud
Date de publication
21 octobre 2024
Valide jusqu’au
21 décembre 2024
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Poste : IT Support Engineer - Johannesburg

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