© 2025 Afrique Chronique
Titre du poste
Helpdesk Intern - Accra
Description
Position : Helpdesk Intern - Accra
The objective of the Helpdesk Intern is to participate in technical assistance for customers. This assistance can take two forms which are remote assistance and on-site assistance. In view of the company's policy relating to the management of the intern, the latter remains a learner who is well integrated into the operations that are carried out.
Responsibilities:
- Participate in providing on-site and remote end-user support with a focus on customer satisfaction, quality of service and excellent technical proficiency
- Provide support for end user computing needs by managing the deployment and maintenance of all client/server hardware and software.
- Log and update trouble tickets on the IT Service Management (ITSM) portal and communicate with the customer to collect additional incident information incidents
- Support end users mainly in the field of office and mobile communications
- Participate in the diagnosis and repair of necessary systems and networks
- Contribute to the active management of security risks by monitoring client device security, recommending and implementing continuous improvements
- Ensure client users are working optimally on desktops, laptops, portable communications devices and workstations
- Professionally document all work performed, submit it and update accurate tickets on a daily basis
- Work with other team members to identify new revenue opportunities, primarily through projects
- Respond to communications from team members within the timeframes established by the GSTIb communications standards
- Escalating disabling issues to a higher level in a timely manner.
Required profile for job ad : Helpdesk Intern - Accra
Qualifications:
Educational requirement:
- Level: minimum of bachelor’s degree
- Field concerned: IT and any field related to it.
Skills-Knowledge-Abilities
- Good written and oral communication skills
- Similar experience is an asset
- Have a methodical approach
- Experience with administration of Windows 8.1/10/11, Windows Server 2012 systems R2/2019 and experience with Remote Desktop Support (RDP).
- Experience with virtualization systems such as HYPER-V
Job criteria for job ad : Helpdesk Intern - Accra
- Job category : IT, new technologies
- Industries : IT, software engineering, Internet
- Employment type : Permanent contract - Internship
- Region : Greater Accra
- City : Accra
- Experience level : Less than 2 years
- Educational level : HND - Bachelor
- Spoken language :
english > fluent - french > good level - Number of Position(s) : 4
- ITSM
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Organisme employeur


Type de poste
Temps plein
Lieu du poste
Accra, Ghana
Date de publication
5 février 2025
Valide jusqu’au
5 avril 2025