Titre du poste

Helpdesk Intern - Accra

Description

Position : Helpdesk Intern - Accra

The objective of the Helpdesk Intern is to participate in technical assistance for customers. This assistance can take two forms which are remote assistance and on-site assistance. In view of the company's policy relating to the management of the intern, the latter remains a learner who is well integrated into the operations that are carried out.
Responsibilities:

  • Participate in providing on-site and remote end-user support with a focus on customer satisfaction, quality of service and excellent technical proficiency
  • Provide support for end user computing needs by managing the deployment and maintenance of all client/server hardware and software.
  • Log and update trouble tickets on the IT Service Management (ITSM) portal and communicate with the customer to collect additional incident information incidents
  • Support end users mainly in the field of office and mobile communications
  • Participate in the diagnosis and repair of necessary systems and networks
  • Contribute to the active management of security risks by monitoring client device security, recommending and implementing continuous improvements
  • Ensure client users are working optimally on desktops, laptops, portable communications devices and workstations
  • Professionally document all work performed, submit it and update accurate tickets on a daily basis
  • Work with other team members to identify new revenue opportunities, primarily through projects
  • Respond to communications from team members within the timeframes established by the GSTIb communications standards
  • Escalating disabling issues to a higher level in a timely manner.

Required profile for job ad : Helpdesk Intern - Accra

Qualifications:
Educational requirement:

  • Level: minimum of bachelor’s degree
  • Field concerned: IT and any field related to it.

Skills-Knowledge-Abilities

  • Good written and oral communication skills
  • Similar experience is an asset
  • Have a methodical approach
  • Experience with administration of Windows 8.1/10/11, Windows Server 2012 systems R2/2019 and experience with Remote Desktop Support (RDP).
  • Experience with virtualization systems such as HYPER-V

Job criteria for job ad : Helpdesk Intern - Accra

  • Job category : IT, new technologies
  • Industries : IT, software engineering, Internet
  • Employment type : Permanent contract - Internship
  • Region : Greater Accra
  • City : Accra
  • Experience level : Less than 2 years
  • Educational level : HND - Bachelor
  • Spoken language :
    english > fluent - french > good level
  • Number of Position(s) : 4
  • ITSM
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Type de poste
Temps plein
Lieu du poste
Accra, Ghana
Date de publication
5 février 2025
Valide jusqu’au
5 avril 2025
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