Titre du poste

Head of Operations and Digital Systems - Lilongwe

Description

Position : Head of Operations and Digital Systems - Lilongwe

Position Overview
Inde Technologies is seeking a highly capable Head of Operations and Digital Systems to oversee the company’s operational performance and the effective management of all digital systems offered as services to clients. This role is central to ensuring that systems are secure, reliable, well-managed, and aligned with business objectives, while also leading staff welfare and internal operational standards.
The successful candidate will combine strong operational leadership, systems understanding, and people management skills to support the company’s growth and service excellence.
Key Responsibilities
Operations Management

  • Oversee day-to-day operations across all departments and digital platforms
  • Ensure smooth coordination between technical, business development, finance, and support teams
  • Establish and enforce operational standards, workflows, and service delivery protocols
  • Monitor performance indicators and ensure timely execution of company activities

Digital Systems Oversight

  • Lead the operational management of all SaaS platforms and hosted systems
  • Ensure system uptime, reliability, backups, and disaster recovery procedures
  • Enforce data security, access control, and compliance with internal technical protocols
  • Work closely with developers and technical teams to manage updates, releases, and version control

Staff Welfare & People Management

  • Oversee staff welfare, well-being, and workplace culture
  • Support recruitment, onboarding, performance management, and staff development
  • Ensure fair application of HR policies, contracts, and disciplinary procedures
  • Serve as a key point of escalation for staff-related operational issues

Client & Service Delivery Support

  • Ensure client onboarding processes are efficient and standardized
  • Oversee service-level commitments and client support coordination
  • Support resolution of operational or system-related client escalations
  • Ensure consistent service quality across all client engagements

Governance, Risk & Compliance

  • Ensure adherence to internal governance frameworks and company policies
  • Monitor operational risks related to systems, data, and service delivery
  • Maintain documentation, audit trails, and operational reports for management

Required profile for job ad : Head of Operations and Digital Systems - Lilongwe

Required Qualifications & Experience

  • Bachelor’s degree in Business Administration, Information Systems, ICT, Computer Science, or related field
  • Minimum of 5 years experience in operations management, systems management, or senior administrative roles
  • Demonstrated experience managing digital systems or technology-enabled services
  • Strong background in team leadership and cross-functional coordination
  • Experience working in a technology, consulting, or SaaS environment is a strong advantage

Key Skills & Competencies

  • Strong understanding of digital systems operations and data management
  • Excellent leadership and people management skills
  • Strong organizational and process management abilities
  • High level of integrity and attention to detail
  • Ability to balance operational demands with strategic priorities
  • Excellent communication and problem-solving skills

Job criteria for job ad : Head of Operations and Digital Systems - Lilongwe

  • Job category :
    IT, new technologies - Management
  • Industries :
    IT, software engineering, Internet - Maintenance, servicing, after-sales services
  • Employment type : Fixed-term contract
  • Region : Lilongwe
  • City : Lilongwe
  • Remote work :
    No
  • Experience level : 2 to 5 years - 5 to 10 years - More than 10 years
  • Educational level : Bachelor - Master - Doctorate
  • Number of Position(s) : 1
  • Team management :
    Yes
  • Business Administration
  • systems
  • SAAS
  • peoplemanagement
  • Business Development
  • Process Management
  • Governance
  • ACCESS
  • Leadership
  • Operational Management
  • Management
  • Team Leadership
  • Operations Management
  • Compliance
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Lilongwe, Malawi
Date de publication
19 janvier 2026
Valide jusqu’au
20 mars 2026
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Poste : Head of Operations and Digital Systems - Lilongwe

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